Purpose

Faversham Literary Festival collects the minimal amount of personal data required for the following purposes

Tickets processing (name, address, postcode, phone (optional), email address, ticket-payment confirmation)

• Allowing us to allocate customer tickets
• Contact customers in the case of a cancellation or change to the schedule
• Deal with payment problems and resolve customer enquiries, both before during and after the festival
• Verify the identity of attendees for entry to our events

Our Friends of the Festival Scheme (name, address, postcode, phone (optional), email address)

• Offering early access tickets to members via our website
• Offering membership benefits, such as exclusive events for members

Competition entries (name, address, postcode, phone (optional), email address, competition entry text)

• As required to manage the competition and contact the competition winners
• Publishing a winner/runner-up story for an 18-month period - agreed when competition entry is submitted
• We continue to publish winning and runner-up names in recognition of past winners

FLF Newsletter

• Until you unsubscribe, your first name and email address is used to keep you up to date via email, as requested when you joined our newsletter email
  • by signing up directly for the newsletter from our website
  • by ticking the 'inform me about future events' option when buying tickets

Retention Period

Event Attendees

Ticket-holding customers consent to Faversham Literary Festival collecting this information for a limited time period in order to process tickets and customer entry to our events.

For ticket-holders, all personally identifying data is removed from our database after a 12-month period after the end of the festival for the purposes stated above.

Friends of the Festival Membership

In the case of Friends of the Festival membership we remove data of members who do not renew membership after no longer than a 12-month period following the most recent festival at the time your subscription ended.  Otherwise your membership details continue to be retained while your membership is ongoing.

Story Competitions Entries

Competition entrants' information: For non-winning entries your personal details are kept no longer than a 12-month period following announcement of the competition. For winning entries, your first name, surname and story title are published for 18 months. Past competition winners' name and story remain published after 18 months in recognition of past competition winners. Past winners/runners-up may request removal of details from our site within a 30-day period by contacting us via email.

FLF Newsletter

We retain your first name and email address as long as you remain subscribed to our newsletter.  All personal information is removed from our servers when you unsubscribe.

We take your data protection seriously

- Your details are collected and secured using the best available security standards

- Your information is only used for the intended purpose

- We do not share your details with third parties, other than our payment providers for the purpose of completing your payments

- We do not collect any sensitive credit/debit card information. Card details are collected by our payment-processing partners: STRIPE PAYMENTS UK LTD, PAYPAL LIMITED and SQUAREUP (UK) LTD

- We remove personally identifying information from our database following the retention period stated in this policy

- We are registered with the UK ICO to ensure compliance and data protection

Enquiries regarding this policy should be sent to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Definition of terms

Data protection principles

The Organisation is committed to processing data in accordance with its responsibilities

under the DPA.

DPA requires that personal data shall be:

a. processed lawfully, fairly and in a transparent manner in relation to individuals;

b. collected for specified, explicit and legitimate purposes and not further processed in

a manner that is incompatible with those purposes; further processing for archiving

purposes in the public interest, scientific or historical research purposes or

statistical purposes shall not be considered to be incompatible with the initial

purposes;

c. adequate, relevant and limited to what is necessary in relation to the purposes for

which they are processed;

d. accurate and, where necessary, kept up to date; every reasonable step must be

taken to ensure that personal data that are inaccurate, having regard to the

purposes for which they are processed, are erased or rectified without delay;

e. kept in a form which permits identification of data subjects for no longer than is

necessary for the purposes for which the personal data are processed; personal

data may be stored for longer periods insofar as the personal data will be processed

solely for archiving purposes in the public interest, scientific or historical research

purposes or statistical purposes subject to implementation of the appropriate

technical and organisational measures required by the DPA in order to safeguard

the rights and freedoms of individuals; and

f. processed in a manner that ensures appropriate security of the personal data,

including protection against unauthorised or unlawful processing and against

accidental loss, destruction or damage, using appropriate technical or

organisational measures.

General provisions

a. This policy applies to all personal data processed by the Organisation.

b. The Responsible Person shall take responsibility for the Organisation’s ongoing

compliance with this policy.

c. This policy shall be reviewed at least annually.

d. The Organisation shall register with the Information Commissioner’s Office as an

organisation that processes personal data.

Lawful, fair and transparent processing

a. To ensure its processing of data is lawful, fair and transparent, the Organisation

shall maintain a Register of Systems.

b. The Register of Systems shall be reviewed at least annually.

c. Individuals have the right to access their personal data and any such requests made

to the Organisation shall be dealt with in a timely manner.

Lawful purposes

a. All data processed by the Organisation must be done on one of the following lawful

bases: consent, contract, legal obligation, vital interests, public task or legitimate

interests (see ICO guidance for more information).

b. The Organisation shall note the appropriate lawful basis in the Register of Systems.

c. Where consent is relied upon as a lawful basis for processing data, evidence of opt-

in consent shall be kept with the personal data.

d. Where communications are sent to individuals based on their consent, the option

for the individual to revoke their consent should be clearly available and systems

should be in place to ensure such revocation is reflected accurately in the

Organisation’s systems.

Data minimisation

a. The Organisation shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

Accuracy

a. The Organisation shall take reasonable steps to ensure personal data is accurate.

b. Where necessary for the lawful basis on which data is processed, steps shall be put

in place to ensure that personal data is kept up to date.

Archiving / removal

a. To ensure that personal data is kept for no longer than necessary, the Organisation

shall put in place an archiving policy for each area in which personal data is

processed and review this process annually.

b. The archiving policy shall consider what data should/must be retained, for how long,

and why.

Please refer to the organisation's Data Retention Policy for information for more specific policy information about these matters.

Security

a. The Organisation shall ensure that personal data is stored securely using modern

software that is kept-up-to-date.

b. Access to personal data shall be limited to personnel who need access and

appropriate security should be in place to avoid unauthorised sharing of

information.

c. When personal data is deleted this should be done safely such that the data is

irrecoverable.

d. Appropriate back-up and disaster recovery solutions shall be in place.

Breach

In the event of a breach of security leading to the accidental or unlawful destruction, loss,

alteration, unauthorised disclosure of, or access to, personal data, the Organisation shall

promptly assess the risk to people’s rights and freedoms and if appropriate report this

breach to the UK Information Commissioner’s Office (ICO) .

Covid Guidelines for Faversham Literary Festival

• If you have symptoms of COVID-19, or have been advised to self-isolate following contact with someone with symptoms of COVID-19,  please do not attend this event.
• We are keeping up to date with the latest Government guidance and are working closely with our venues to ensure that events can be delivered safely.
• Events will not be socially distanced unless specified by Government guidance in place at the time. 
• Wearing masks is optional at all our events and will not be mandatory unless specified by Government guidance in place at the time. Hand sanitiser will be available at all venues. We have anti-vac wipes available on request. 
• Please keep an eye on emails in the run-up to the festival. Any changes or additional restrictions will be emailed to ticket holders in advance. If reintroduction of restrictions means events cannot take place in person, then every effort will be made to move some of our events online on the same dates.

Faversham Literary Festival is committed to encouraging equality, diversity and inclusion and eliminating unlawful discrimination.

The aim is for our festival to be truly representative of all sections of society, and for everyone involved in the festival to feel respected and able to give their best. 

The Festival – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public.

• provide equality, fairness and respect for all attendees, volunteers and participants

• not unlawfully discriminate because of the Equality Act 2010 protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex and sexual orientation

• oppose and avoid all forms of unlawful discrimination 

The Festival commits to: 

• Encourage equality, diversity and inclusion

• Create an environment free of harassment or discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all participants are recognised and valued.

• Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by participants, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.

• Review practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.